Last updated: September 12, 2026
The 4 Harts ships orders from France.
Orders are normally prepared for shipment within 1–2 business days after payment has been successfully confirmed.
Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier. It does not include transit time.
Orders are generally not processed on weekends or public holidays.
We currently offer:
France — Free standard shipping
Germany — Free standard shipping
Other available destinations — €5 standard shipping
Only destinations available for selection during checkout are currently eligible for delivery.
Shipping availability may change from time to time.
Transit time begins after your order has been dispatched and handed over to the shipping carrier.
The estimated transit time applicable to your destination and shipping method will be displayed during checkout where available.
Please note that processing time and transit time are separate.
Where tracking is available for the selected shipping service, tracking information will be provided after dispatch.
Carrier tracking systems may require some time to update after the parcel has been handed over.
Please ensure that the shipping address provided with your order is complete and accurate.
If you notice an error, contact us as soon as possible at contact@the4harts.shop.
We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.
If your order has not arrived within the delivery timeframe communicated to you, please contact us at contact@the4harts.shop.
We will investigate the shipment and assist you in accordance with applicable consumer law.
Your statutory rights relating to delayed or failed delivery remain unaffected.
If your parcel or product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at contact@the4harts.shop.
Please provide your order number and, where useful, photographs showing the issue.
We will provide an appropriate solution in accordance with applicable consumer law and our Return & Refund Policy.
For deliveries outside the European Union, customs duties, import taxes or other local charges may apply.
Unless expressly stated otherwise at checkout, these charges are not included in the amount paid to The 4 Harts and may be collected by the relevant authorities or delivery provider.
For shipping questions:
The 4 Harts
contact@the4harts.shop