Last updated: September 12, 2026
We want you to be happy with your purchase from The 4 Harts. This policy explains your rights regarding returns, withdrawals, damaged or non-conforming products, exchanges and refunds.
If you are a consumer purchasing online, you may withdraw from your purchase within 14 days of receiving your order, without having to provide a reason, where applicable under consumer law.
For orders containing several items delivered separately, the 14-day period begins when you, or a third party designated by you other than the carrier, receive the last item in the order.
To exercise your right of withdrawal, you must notify us before the end of the 14-day period.
You can submit a return or cancellation request through the return/cancellation function available on our store, or contact us at contact@the4harts.shop with a clear statement that you wish to withdraw from your purchase.
Once you have notified us of your withdrawal, the goods must be returned within 14 days.
The 4 Harts covers the cost of return shipping for eligible returns.
After receiving your return request, we will provide you with return instructions and, where applicable, a prepaid return shipping label.
Please follow the return instructions provided by us so that your return can be properly identified and processed.
You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and proper functioning, as you would be able to do in a physical store.
Whenever possible, products should be returned with their original packaging, accessories and accompanying materials.
You may be responsible for any diminished value resulting from handling the product beyond what is reasonably necessary to establish its nature, characteristics and functioning.
This does not affect your statutory rights in relation to defective, damaged or non-conforming products.
The statutory right of withdrawal may not apply to products made according to your specifications or products that have been clearly personalised for you, where permitted by applicable law.
Any applicable exception will be clearly indicated before purchase.
This does not affect your rights if a personalised product is defective, damaged or does not conform to your order.
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us at contact@the4harts.shop as soon as reasonably possible so that we can assess the issue and provide an appropriate solution.
Where statutory consumer guarantees apply, defective or non-conforming products may be eligible for repair, replacement, price reduction or refund in accordance with applicable law.
Return shipping relating to defective, damaged, incorrect or non-conforming products will be at our expense.
Your rights under applicable legal guarantees are separate from and in addition to your 14-day right of withdrawal.
If you would like a different item, please contact us or submit a return request.
Depending on availability, we may arrange an exchange. Where a direct exchange is not possible, the original item can be returned and a new order can be placed separately.
Once we receive your withdrawal request, we will process any refund due in accordance with applicable consumer law.
For withdrawals covered by EU consumer law, we will reimburse payments received from you, including the cost of the least expensive standard delivery method offered for the original order, no later than 14 days after we are informed of your decision to withdraw.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not refundable unless otherwise required by law.
For sales of goods, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds are issued using the original payment method unless you expressly agree to another method and this does not result in additional fees for you.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Nothing in this Return & Refund Policy limits any mandatory consumer rights available to you.
Consumers purchasing from a professional seller in France and the European Union benefit from statutory protections relating to defective or non-conforming goods, including the legal guarantee of conformity where applicable.
These statutory rights apply independently from the commercial return policy described above.
For questions about returns, refunds, defective products or your right of withdrawal, contact:
The 4 Harts
Email: contact@the4harts.shop
Our legal business identity and postal contact details are available in our Legal Notice.
You may use the following form if you wish, although use of this form is not mandatory:
To: The 4 Harts
Email: contact@the4harts.shop
Postal address: 93 Avenue de la Californie, Nice, 06200, France
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature (only if this form is submitted on paper):